Refund policy

Refund Policy – Leuferstuam

At Leuferstuam, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return. After 14 days, we’re unable to offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition as received.

  • It must be returned in its original packaging.

Non-returnable items:

  • Earrings (for hygiene reasons)

  • Items that have been engraved, resized, or altered

  • Gift vouchers

A receipt or proof of purchase is required for all returns.

Refunds

Once we receive and inspect your returned item, we will email you to confirm that we have received it and notify you whether the refund is approved.

If approved, your refund will be processed and automatically credited to your original method of payment. The processing time may vary depending on your bank or card provider.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card provider—refund posting times may vary.

  3. Contact your bank—additional processing time may apply.

If you have followed all these steps and still haven’t received your refund, please contact us at [your support email].

Sale Items

Sale or discounted items cannot be refunded or exchanged. Only full-priced items are eligible.

Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same product, please email us at [your support email] along with your order details.

Return Shipping

To return your product, please send it to:
[Insert Your Official Return Address Here]

Customer information:

  • Return shipping costs are the responsibility of the customer.

  • Shipping charges are non-refundable. If your refund is approved, the return shipping fee will be deducted from the total.

  • Delivery time for exchanged items may vary depending on your location.

For items valued over €50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned parcel.